Why choose B2C Stack
Ready-to-Deploy Platform
- One stop solution for direct consumer engagement
- Extensive Range of Insurance Products with Seamless Digital Purchase Journeys
Comprehensive Solution for Every Need
- Over a Decade of Expertise in Building Products
- Complete Product Coverage for Insurers, Internal Teams, and End-Consumers
Choose what you need
- Enable Preferred Insurers from our Extensive List
- Choose Essential Platforms from our Full-Stack Offerings
Efficient Cost and Effort Savings
- 10x More Cost-Effective Than Building Your Own Platform
- Proven Success: Over 10 Million Policies Sold
Our products
B2C Website/App
B2C platform for consumers who wish to complete the end to end purchase journey manually
End to end digital journeys
Enable customer to generate quote, fill proposal, make payment & get policy directly from the platform.
Multiple products
Journeys available for Car, Bike, Commerical Vehicle, Health, Term & Investment.
Quick checkout
Streamline the journey by autofilling the proposal form with live data from government websites like Vahan.
Digital inspection
Enable customer to complete the inspection for motor policies digitally, without any human intervention.
Responsive website
Website available for mobile, desktop, tablet for all types of userbase.
Policy dashboard
Customer gets a single platform to view all purchased policies.
CRM
CRM for call center agents specifically built for insurance sector
Automated lead distribution
Distribute leads amongst cell center agents based on custom defined rules using a configurable portal
Inbuilt telephony, sms, email & whatsapp for communication
All communications in one platform preventing agents to switch between multiple different platforms
Role based login
Personalized features based on roles to manage team and customers
Advisor activity monitoring
Real time advisor performance monitoring
PII masking
All personal details of customers are hidden that helps secure company and customer data
Lead details
View live customer acitivity that helps you guide the customer to complete the journey
Lead Scoring Model
A machine learning model that understands customer behaviour and priortiizes calling to provide you the maximum conversion rate
Analytics Dashboard
Analytics dashboard to view key metrics & user funnels.
Business dashboard for various teams
An overall business dashboard that focuses on sales, GWP and various other parameters across geography and demographics in real time.
Quote visibility dashboard
Understand number of insurers visible on every quote and the reason for not showing up for a quote.
Insurer API performance dashboard
Understand how insurer APIs are performing.
Product funnel
End to end funnel to understand user behaviours and drop off steps.
Marketing analytics
Understand performance of marketing campaigns from traffic to sale at campaign level.
Automated Communication Module
Platform to send automated communication to agents during onboarding, sales, renewal, etc
Flexible integration
Enable data flow to any martech tool with our flexible martech integration
Automated journeys
A no code platform to create rule based journeys
Reminders & Nudges
Setup reminders to nudge customer to complete the purchase journey
Cross sell nudges
Setup cross sell nudges to increase overall LTV of customer
Other Platforms
Know more
Schedule time with the Coverstack sales team.
-
Get all your questions answered -
Explore your Industry use cases -
Get a live walkthrough of our products
Value added services
Call centre support
Opt for a call center team that is experienced in insurance that provides best guidance to the customers and helps you maximize your conversion
Call centre support
Opt for a call center team that is experienced in insurance that provides best guidance to the customers and helps you maximize your conversion
Post sales support
A post sales support team that not only interacts with customers but also interacts with insurers to ensure a seamless experience for the customer
Post sales support
A post sales support team that not only interacts with customers but also interacts with insurers to ensure a seamless experience for the customer
Reconciliation support
Reduce your revenue leakage with a reconciliation team empowered by a custom built reconciliation product
Reconciliation support
Reduce your revenue leakage with a reconciliation team empowered by a custom built reconciliation product
Frequently Asked Questions
How does Coverstack ensure cost and effort savings for my business?
Our platform is designed to be 10x more cost-effective than building your own from scratch. With over 10 million policies sold through our system, we have a proven track record of success in reducing both operational costs and time-to-market.
Can I choose specific insurers and products on the Coverstack platform?
Yes, our platform allows you to enable preferred insurers from our extensive list. You can also select essential platforms from our full-stack offerings, tailoring the solution to meet your specific business needs.
What types of insurance products are available in the B2C stack?
Our B2C stack supports a wide range of products including Car, Bike, Commercial Vehicle, Health, Term, and Investment insurance. Customers can complete the entire purchase journey digitally, from generating quotes to policy issuance.
How does the CRM system help call center agents in the insurance sector?
Our CRM is specifically designed for insurance call centers, offering automated lead distribution, inbuilt communication tools (telephony, SMS, email, WhatsApp), role-based login, real-time advisor performance monitoring, PII masking, and a machine learning-based lead scoring model to maximize conversion rates.
What analytics capabilities does the Coverstack platform provide?
Our analytics dashboard offers comprehensive insights with business dashboards for various teams, quote visibility dashboards, insurer API performance tracking, product funnels to understand user behavior, and marketing analytics to measure campaign effectiveness.
How does the Automated Communication Module enhance customer engagement?
The Automated Communication Module enables you to set up rule-based automated journeys, reminders, and nudges to guide customers through the purchase process. It also allows for cross-sell nudges to increase customer lifetime value (LTV), and can be easily integrated with any martech tool.
What support services does Coverstack offer post-sales?
Coverstack provides robust post-sales support, including interaction with customers and insurers to resolve cases effectively. We also offer reconciliation support to minimize revenue leakage, and a ticketing module for handling endorsements, cancellations, and other post-sales requests.
How does the Policy Dashboard benefit business and operations teams?
The Policy Dashboard offers a centralized view of all transactions on the platform, allowing teams to manage renewals, download policy documents, and monitor transaction details seamlessly.
How does the Policy Dashboard benefit business and operations teams?
The Policy Dashboard offers a centralized view of all transactions on the platform, allowing teams to manage renewals, download policy documents, and monitor transaction details seamlessly.
What happens if there is an issue with an insurer’s API or a failed transaction?
The Debugging Module helps your business team identify issues at the insurer level, such as quote visibility or KYC failures, and allows you to escalate these issues to the relevant stakeholders for quick resolution.